FAQs – Cards
Last Updated: 01/24/2022
| For the student's attendance to each class to be correctly counted, the card pass in the reader must be made in the period from 10 minutes prior to the beginning of the class and up to 10 minutes before the end of the class, i.e.: |
| – in a class from 8:00 to 9:30, the card must be passed to the reader in the period from 7:50 to 9:19; – in a class from 9:30 to 11:00, the card must be passed on to the reader from 9:20 to 10:49. |
Set of frequently asked questions and their answers.
Accounting for students' attendance to classes – The period of accounting for attendance to classes has been changed:
| Question | Answer |
|---|---|
| I'm a student. I went to classes and passed the card in the reader inside the classroom that showed the color green, however, I can not see my attendance in the curricular unit. How should I proceed? | Attendance is only visible after the teacher inserts the lesson summary in Fénix. Therefore, the student must wait for the lesson summary to be inserted. |
| I'm a non-teaching and student. How can I see my attendance in Phoenix? | In this case, you can consult: – the attendance to the classes by clicking on the Student portal and then clicking on the left side menu in Attendance; – all attendance stings (student and non-teaching staff) by clicking on the Personal portal and then clicking on the left side menu under Readings. |
| I'm an outside teacher. How do I get the card? | You should go to the respective School Secretariat to request a service card (not personalized), which must be associated with and activated at the time it is delivered to you, in order to open the doors. |
| I'm an outside teacher. My card doesn't work. How should I proceed? | You should refer to the procedure described in Personal Card Management to verify that the card is associated and active. If the card is active, you should go to the Multipurpose Service Room or create a request for help so that the situation is properly analyzed. If the card is not active, you must activate it. |
| I am a student and I have the following question about the attendance to classes: Is the card spent before or after the teacher passes his? | The passage of the card, by the teacher, in the reader outside the room serves only to open the door of the room. The passage of the card, by the student, in the reader inside the room serves to record the attendance of the student to the class. For class attendance to be correctly counted, the card pass in the reader must be made in the period from 10 minutes prior to the beginning of the class and up to 10 minutes before the end of the class, i.e. in a class from 8:00 to 9:30, the card must be passed to the reader in the period from 7:50 to 9:19; – in a class from 9:30 to 11:00, the card must be passed on to the reader from 9:20 to 10:49. |
| I am a student and I have the following question regarding the attendance to classes: If we pass the card after the teacher, account delay for us students? Or when the teacher is late and we pass the card before he arrives, counts as presence? | The student must pass the card on the reader inside the room at least once in the period of each class, according to the rule indicated in the following paragraph of this FAQ. If the card is made according to the rule it is counted for assistance. For class attendance to be correctly counted, the card pass in the reader must be made in the period from 10 minutes prior to the beginning of the class and up to 10 minutes before the end of the class, i.e. in a class from 8:00 to 9:30, the card must be passed to the reader in the period from 7:50 to 9:19; – in a class from 9:30 to 11:00, the card must be passed on to the reader from 9:20 to 10:49. |
| I'm a teacher. How is my attendance recorded? Should I pass the card on which readers? | The attendance reader inside the room is only intended to record the attendance of the students to the classes. The teacher should only pass his card on the reader outside the room to open the door. The teacher's attendance is accounted for when the summary is released, that is, if you do not release the summary it is as if it was missing. |
| Several students with the card assigned and in the active state, complain that when passing the card in the readers inside the rooms see the color red. | This can happen sporadically if the system is undergoing intervention and usually stops occurring after a few minutes. |
| There are student/teacher cards that, when activated, the person's name is not recorded in the Name field on the card. | It is correct, as long as when used by students in the interior readers to the rooms show the green light and when used by the teachers in the readers outside the rooms show the yellow or green light. These are temporary cards or service cards that are not personal and the assignment is temporary. |
| When the temporary card is replaced by the definitive card (personal card), is it necessary to activate again? | No, except in case of an anomaly. |
| I'm a teacher. I was hired recently because I don't have the definitive personal card yet. How should I proceed with the opening of the doors to teach? | You should go to the CGD agency to order the card. Until the definitive personal card is issued, CGD offers a provisional card. If it is not possible to obtain this provisional card from CGD, the teacher should go to the URH to request a provisional card that will have to return when receiving the definitive. Whether you have the provisional card or have the definitive card, it must be activated in order to open the doors of the rooms. |
| I'm a student. I went to class but since I forgot my card, I couldn't automatically register attendance for classes. How should I proceed? | You can ask the teacher to confirm their presence in the class. |
| I'm a teacher. In class, some students have asked me to add their presence to the class. How should I do this? | You should consult the procedure described in the Assistance of the class that is in student attendance. |
| I'm a non-teaching staff. In which readers should I register my attendance? | Until October 31, 2012, attendance must be recorded in the larger readers (millenium), just as it has been done. From 2 November 2012 you must register attendance in the smaller readers (of MicroI/O), which are also already in the receptions of buildings I and II and in the Autonomous Wing (1 November is a holiday). |
| I'm a non-teaching staff. How should I register my attendance? | Until October 31, 2012, attendance must be recorded in the larger readers (millenium), just as it has been done. From 2 November 2012 you must register attendance in the smaller readers (of MicroI/O), which are also already in the receptions of buildings I and II and in the Autonomous Wing (1 November is a holiday). |
| I'm a non-teaching staff. What card should I use to record my attendance? | If you have a CGD card and it is active in Phoenix, you should use it to record your attendance. If you do not have a CGD card, you should go to the CGD agency to order the card. Until the definitive personal card is issued, CGD offers a provisional card. If it is not possible to obtain this provisional card from CGD, the non-teaching officer should go to the URH to request a provisional card that will have to return when receiving the definitive. Whether you have the provisional card or have the definitive card, it must be activated in Fénix in order to register attendance. If you have questions about the status of your phoenix card, go to the Multipurpose Support Room for further clarification. |
| I'm a non-teaching staff. Can I continue to use the Millenium white card to register my attendance from November 2012? | No, that's not possible. From November 2012, the attendance of non-teaching staff is recorded in the new Micro I/O card system with CGD cards only (personal or provisional). |
| I'm a non-teaching staff man and I have a white Millenium card. Can I continue to use it to record attendance? | From November 2nd you cannot use the Millenium white card to register attendance. White cards are not recognized by smaller (Micro I/O) attendance readers. |
| I'm a non-teaching staffer and I have a white card to record attendance. How should I register attendance from 2 November? | You should go to the CGD agency to order the card. Until the definitive personal card is issued, CGD offers a provisional card. If it is not possible to obtain this provisional card from CGD, the non-teaching officer should go to the URH to request a provisional card that will have to return when receiving the definitive. Whether you have the provisional card or have the definitive card, it must be activated in Fénix in order to register attendance. If you have questions about the status of your phoenix card, go to the Multipurpose Support Room for further clarification. |
| I am a non-teaching staff and I have doubts about the readings made with the attendance card. Where can I get more information? | See: – the employee portal manual; – the attendance FAQ page. |
| I'm a teacher. After inserting a summary in Phoenix, having had several students attending the class who passed their card in the attendance reader, I came across the fact that Phoenix did not detect any assistance. What am I supposed to do? | The teacher should verify that he/she indicated the correct room in the summary, since the system automatically searches for students who are enrolled in the UC and who have passed the card in the room indicated in the period from 10 minutes prior to the beginning of the class and up to 10 minutes before the end of the class. If the room has been incorrectly indicated, the teacher must edit the summary and correct it. The assistance will be updated automatically. |
| I'm a student. As I passed the student card on the reader inside the room to record my attendance to a class, I detected an anomaly. I noticed that there is no answer to my question on this FAQ page. How should I proceed? | For the situation to be properly analyzed, you must create a help request using one of the following ways: – send an email, to iajuda@iscte.pt, through your institutional mailing address (xxxx@iscte.pt), or – create an order in https://iajuda.iscte.pt/. In the application must indicate the following information: – student number; – name of the curricular unit/course in whose class the card passed in the reader; – day and hours when the card passed in the reader regarding the detected situation; – room in which the card passed in the reader referring to the detected situation; – explanatory text on the detected situation. |
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