Room Reservation

Last Updated: 13/01/2022

All Iscte workers can make room reservation requests from the “Spaces” portal on the Phoenix platform.

The request is sent to the UGE which is in charge of assigning a room.

After assigning the room, it is possible to consult, in the Personal Portal of the person who made the request, the order information resolved (room(s), date and time) as well as the associated messages.

There is also the possibility to check the calendars of all appointments made for future dates.

Make Reservation Request

To make a room reservation request, perform the following steps:

Access iscte’s academic management platform in https://fenix.iscte-iul.pt
Select the “Login Page” tab.
Authenticate using iscte account credentials (e.g. xxnes@iscte-iul.pt and password).
Go to the “Spaces“ tab.
Select the “Room Reservation” option in the “Orders” section in the left side menu.
Follow the link “Make Reservation Request“.
Choose the language of the “Subject“. You can add a new language.
Indicate the “Subject“.
Choose the language of the “Description“. You can add a new language.
Place the order itself in the “Description“.
Click “Submit“.
The system displays detailed order information. See in Consult Detail of Reservation Request.

List of Booking Requests

To view the list of room reservation requests you must, in the Personal Portal:

Select the “Room Reservation” option in the left side menu

If there is already at least one reservation request created in the system, the list of them is displayed.

For each booking request the system displays:

Order creation date
Subject of the request
Order Status (In Process, Resolved)
Indication that existing or non-markings associated with the application
Number of new unread messages associated with the request

See Booking Request details

To consult the detail of the reservation request you must select the subject of the desired request.

In the detail of the reservation request it is possible to consult:

Subject to request
State
Markings, if any
Description
Associated messages (whether they have been sent or received)

Example of order detail without associated markup:

Example of order detail with associated markup:

Edit Request

You can only edit the request if there are no associated tags.

To edit the request, you must select Edit Existing Order in the detail of the booking request.

On the Room Reservation Request(s) screen, the user must indicate:

The language of the Subject
The Subject
The language of the Description
The Description

You must then press the Submit button.

Send Message

If further information related to the room reservation request is required, a message can be sent.

To send a message you must:

Enter the message

Then press the Submit button.

Send Message and Mark as Reopened

If the request is in the Resolved state and if the user does not agree with the booking made can send a message and reopen the reservation request.

To send a message and reopen the booking request you must:

Enter the message

Then press the Send and Mark as Reopened button.

The process state changes to “In Processing” and a message is sent to the room markings.

Booking Booking Calendar

To view the calendar of room reservation appointments, you must, in the Personal Portal:

Select the “Room Reservation” option in the left side menu

If there are markings made for future dates the calendar is displayed.