applications portal – Iscte-SIIC

I lost or I don’t know my username or password

Last updated: 24/03/2022

Scope: Applicant for a course at Iscte.

The applicant is not a member of the Iscte community, i.e. not an Iscte student or employee.

The applicant should contact the secretariat of the school of the course to which they have applied to request the re-sending of the credentials.

View email address here.

I am unable to submit a course application

Last updated: 24/03/2022

Scope: Applicant for a course at Iscte.

The applicant is not a member of the Iscte community, i.e. not an Iscte student or employee.

I get the message “At the moment the submission of the application is not possible due to technical reasons. You already have all the data filled in, please try again later.“

The applicant should contact the school secretariat of the course he/she has applied for.

View email address here.

An error message appears on the application portal

Last updated: 24/03/2022

Scope: Applicant for a course at Iscte

The applicant is not a member of the Iscte community, i.e. not an Iscte student or employee.

Usually this situation occurs because the session has expired. You should log back into the Fénix platform to continue filling out the application. If the problem persists, send an email indicating:

Your username (e.g. xxnes@iscte-iul.pt).
The course you are applying for.
All the steps you have done until the error occurred.

View email address here.

I cannot attach documents in the application portal

Last updated: 24/03/2022

Scope: Applicant for a course at Iscte

The applicant is not a member of the Iscte community, i.e. not an Iscte student or employee.

Use/reinstall Google Chrome and/or Firefox and try again. If the problem persists, send an email stating:

Your username.
The course you are applying for.
All the steps you’ve done until the error occurred.
Your operating system.
The browser and its version.

View email address here.

I can´t pay by credit card

Last updated: 24/03/2022

Scope: Applying for a course at Iscte

The applicant is not a member of the Iscte community, i.e. not an Iscte student or worker.

Usually this situation occurs because the session has expired. You should log back into the Fénix platform to continue filling out the application. If the problem persists, send an email stating:

Your username (e.g. xxnes@iscte-iul.pt).
The course you are applying for.
All the steps you have taken until the error occurred.

See the email address here.