User Support
Iscte – Instituto Universitário de Lisboa provides several support channels to its users.
- Access problems: Difficulties accessing Fénix+, institutional e-mail, or other online platforms.
- Connectivity: Problems with the wireless network (eduroam) or the wired network on campus.
- Software: Issues related to the installation or use of software provided by Iscte.
- Equipment: Problems with computers, printers, or other IT equipment available on campus.
- Technical Support: Need for technical support for presentations, classes or events using audiovisual/multimedia equipment.
iAjuda is the SIIC and GDSI service channel and is accessible at https://iajuda.iscte-iul.pt/. Authentication is performed using the Iscte account credentials (e.g. xxnes@iscte-iul.pt and corresponding password).
Service Requests
- Register a request
- Track delivery a service request
- Accept delivery a service request
- Reject delivery a service request
- Service Requests Catalog
Incidents Resolution
- Log an incident
- Track the resolution of an incident
- Accept the resolution of an incident
- Reject the resolution of an incident
- Incidents Catalog
Phone support service works on weekdays.
User Support
Direct Number: (+351) 210 464 010
Extension: 291 000
Opening Hours: 09:00-18:00
Online Evaluations Support
Direct Number: (+351) 210 464 010
- Extension: 291 000
Opening Hours: 09:00-18:00
Classrooms Support
Mobile phone: (+351) 911 749 573
Opening Hours: 08:00-19:00
The helpdek service is available on weekdays.
- Room: C7.04 (Building 2, Body C, Floor 7)
- Opening Hours: 8:00 – 18:30