User Support
Iscte – Instituto Universitário de Lisboa provides several support channels to its users.
- Access problems: Difficulties accessing Fénix+, institutional e-mail, or other online platforms.
- Connectivity: Problems with the wireless network (eduroam) or the wired network on campus.
- Software: Issues related to the installation or use of software provided by Iscte.
- Equipment: Problems with computers, printers, or other IT equipment available on campus.
- Technical Support: Need for technical support for presentations, classes or events using audiovisual/multimedia equipment.
Support will be prioritised through electronic communication channels (Whatsapp/iAjuda), allowing for faster resolution of service requests and, when necessary, the use of online tools for remote support.
If the need arises, a face-to-face support can be scheduled.
Our online support team is here to assist you on weekdays, from 9am to 5pm.
You can reach us via Whatsapp by:
- Clicking the WhatsApp icon located in the bottom-right corner of any page on this website
- Using this link
- Directly messaging us at +351 917 308 650
iAjuda is the SIIC and GDSI service channel and is accessible at https://iajuda.iscte-iul.pt/. Authentication is performed using the Iscte account credentials (e.g. xxnes@iscte-iul.pt and corresponding password).
Service Requests
- Register a request
- Track delivery a service request
- Accept delivery a service request
- Reject delivery a service request
- Service Requests Catalog
Incidents Resolution
- Log an incident
- Track the resolution of an incident
- Accept the resolution of an incident
- Reject the resolution of an incident
- Incidents Catalog
Phone support service works on weekdays.
User Support
Direct Number: (+351) 210 464 010
Extension: 291 000
Opening Hours: 09:00-17:00
Classrooms Support
Mobile phone: (+351) 911 749 573
Opening Hours: 08:00-19:00