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Iscte user account

SIIC assigns user accounts to Iscte community.

Activate Account

For the provisional user (fenix010101) to activate the account, the user must access Fénix+ and recover the password, then follow the steps to activate account in Okta.

If you are a permanent user (, you don’t need to carry out the password recovery steps in Fénix+, just go to and follow the instructions below (step 4).

Recover Password in Fénix+

  1. Go to
  2. Click on “I can’t login”

  3. Start the password recovery process

  4. Click on the link received in your personal mailbox and type your password


Activate Account in Okta

  1. Go to > MyFenix > Other Services > Activate Account

  2. Enter the new password 
  3. Get the definitive username

    After clicking on the “Submit” button, the following appears:

  4. The user needs to activate the account in Okta in order to have access to institutional email and OKTA authentication.

    You will receive a notification from Okta to your personal email address (see image below):

  5. Click on the blue button “Ativar Conta do Okta“.

    A new window will open in the default browser, in which you will be asked to enter a new password.

    Optionally, you can enter a cell phone number that can be used to recover the account.

  6. Choose an image and click on “Create My Account”.

  7. The login page is

Notice: Access to Iscte’s and Office 365 applications will only be available 48 hours after the account has been activated.


The account is personal and non-transferable. For instance, the user Xisto Ximenes has the following credentials:

Email address: (if student) / (if employee or teacher)
Password: Password.2020


In order to recorver your password, please perform the following steps:

    1. Go to

    1. Click on “Precisa de ajuda para aceder?“.

    1. Follow the link “Esqueceu-se da palavra-passe?“.

    1. Fill in the field “Email or Username.

    1. Press the “Reset via Email” button.

    1. Access the email account.

    1. You will receive an automatic e-mail from <>, where you should click on the “Reset password” button.

  1. A new window will open in the default browser. Immediately change your password and then click on the “Reset password” button.

The Iscte account password must comply with the following requirements:

  • Must be at least 10 characters long.
  • You should not reuse an old password.
  • It must not contain your username (excluding the suffix) or any of its used names, excluding particles that are less than three characters long.
  • It should not contain characters considered illegal (;, , ‘%, *, blank).
  • It must contain characters from at least three of the following categories:
    • Capitals not accented (‘A’ to ‘Z’).
    • Lowercase not accented (‘a’ to ‘z’).
    • Decimal digits (‘0’ to ‘9’).
    • Non-alphanumeric characters (!#&, etc.).
  • Passwords must be confidential.
  • Do not store passwords on visible papers or locations.
  • Regularly change your password even on systems that don’t require you to do so.
  • Do not automatically record on systems (e.g. browsers).
  • Do not use the same passwords in an academic context and in a personal context.
  • To create a secure password think of an easy-to-remember phrase and then define a method to turn that phrase into a password.

For instance:

Phrase: how to set a secure password in 2020!

Method: first letter of each word, third word in letters, use only the last two digits of numbers and keep special characters.

Password: htSETaspi20! (Do not use this example).