User Support
Last updated: 2022-11-04
Quick Access
The SIIC (IT) and the GDSI (Fénix), provide several support channels to Iscte users.
Online Support (iAjuda)
The iAjuda is the SIIC and GDSI service desk and is accessible at https://iajuda.iscte-iul.pt/.
Authentication is performed using the Iscte account credentials (e.g. xxnes@iscte-iul.pt and password).
Register a request Track delivery a service request Accept delivery a service request Reject delivery a service request
Log an incident Track the resolution of an incident Accept the resolution of an incident Reject the resolution of an incident
Learn more about iAjuda
Phone Support
Phone support service works on weekdays.
Direct Number: (+351) 210 464 010
Extension: 291000
Opening hours: 09:00-18:00
Direct number: (+351) 210 464 450
Opening hours: 09:00-18:00
Face-to-face Support
The helpdek service is available in room C7.04 (Building II, body C, level 7), on weekdays, between 9:00 a.m. and 6:00 p.m., by appointment.