User Support
Iscte – Instituto Universitário de Lisboa provides, through SIIC (IT) and GDSI (Fenix +), several support channels to its users.
iAjuda is the SIIC and GDSI service channel and is accessible at https://iajuda.iscte-iul.pt/. Authentication is performed using the Iscte account credentials (e.g. xxnes@iscte-iul.pt and corresponding password).
Service Requests
- Register a request
- Track delivery a service request
- Accept delivery a service request
- Reject delivery a service request
- Service Requests Catalog
Incidents Resolution
- Log an incident
- Track the resolution of an incident
- Accept the resolution of an incident
- Reject the resolution of an incident
- Incidents Catalog
Phone support service works on weekdays.
User Support
Direct Number: (+351) 210 464 010
Extension: 291 000
Opening Hours: 09:00-18:00
Online Evaluations Support
Direct Number: (+351) 210 464 010
- Extension: 291 000
Opening Hours: 09:00-18:00
Classrooms Support
Mobile phone: (+351) 911 749 573
Opening Hours: 08:00-18:30
The helpdek service is available on weekdays.
-
-
- Room: C7.04 (Building 2, Body C, Floor 7)
- Opening Hours: 8:00 – 18:30
-