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User Support

Last updated: 2022-11-04

Quick Access

The SIIC (IT) and the GDSI (Fénix), provide several support channels to Iscte users.

Online Support (iAjuda)

The iAjuda is the SIIC and GDSI service desk and is accessible at https://iajuda.iscte-iul.pt/.

Authentication is performed using the Iscte account credentials (e.g. xxnes@iscte-iul.pt and password).

Register a request     Track delivery a service request     Accept delivery a service request     Reject delivery a service request

Service Requests Catalog

Log an incident     Track the resolution of an incident     Accept the resolution of an incident     Reject the resolution of an incident

Incidents Catalog

Learn more about iAjuda

Phone Support

Phone support service works on weekdays.

Direct Number: (+351) 210 464 010

Extension: 291000

Opening hours: 09:00-18:00

Direct number: (+351) 210 464 450

Opening hours: 09:00-18:00

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Face-to-face Support

The helpdek service is available in room C7.04 (Building II, body C, level 7), on weekdays, between 9:00 a.m. and 6:00 p.m., by appointment.