VoIP

Last Updated: 26/03/2022

Configuration of softphones | Call forwarding

The Voice over Internet Protocol (IP) service is provided by SIIC to all Iscte workers (faculty, researchers and technical staff). In addition to VoIP terminals, it can be used on computers and/or smartphones.

• See the list with the call capture codes per organic unit here.

Softphones

July 1, 2020 – The use of softphones is in the testing phase and is only available for services.

See voip service configuration manuals on softphones:

• Softphone_Jitsi_Windows EN
• Softphone_Jitsi_MAC OSX EN
• Softphone_Mobile-IOS-e-Android EN

The access credentials are individual and can be found in Phoenix:

• In the tab “Personal” – “Personal area” – “Personal information“
  
  
  
• “Contacts” – Extension – “View VOIP information“
  
  

Call forwarding

Requests for rerouting of service telephone numbers must be made by the head of the organic unit via the iajuda.covid19@iscte-iul.pt.