How can I recover the password?

Last updated: 24/03/2022

If you are already a member of the Iscte community (worker or student), perform the following steps:

1. Access the Fénix platform at https://fenix.iscte-iul.pt/
2. Go to the tab “Login Page“.
   
   
   
3. Follow the link “Recover password“.
   
   
   
4. Fill in the fields:
   
   “Username:” (e.g. xxnes@iscte-iul.pt)
   “Date of birth:”  (dd/mm/yyyy)
   “Repeat the above text:”
   
5. Press the “Submit” button.
   
   
   
6. Access the personal email account defined in the Fénix platform.
7. Within 30 minutes, log in to the Fénix platform using the credentials received in the personal e-mail account.
8. Once logged in to the Fénix platform, immediately change your password.