FAQ – Iscte-SIIC

I am a non-teaching worker and when I consulted the balance of hours for the previous month, I found that it was not up to date

Last update: 24/03/2022

Scope: Iscte non-teaching staff.

Contact the “Unidade de Recursos Humanos” (Human Resources Unit).

See here how to consult attendance.

I am an Iscte employee. How can I view my attendance?

Last update: 24/03/2022

Scope: Iscte non-teaching staff.

Access the Fénix platform on https://fenix.iscte-iul.pt/
Access the tab “Login Page“.
Authenticate using the Iscte account credentials (e.g. xxnes@iscte-iul.pt and the respective password).
Go to the “Funcionário” tab.
Choose the option “Registries” or the option “Consultar SAP“, in the section “Assiduity“, in the left side menu.
The “Registries” option shows all records in a specific period.
The “Consultar SAP” option shows the summary of the current month.

I am a non-teaching worker and I need to consult the balance of hours for the previous month. Is this possible?

Last update: 24/03/2022

Scope: Iscte non-teaching staff.

Yes, here is how to consult the attendance.

I am a non-teaching employee and I need to check if my card is active to record attendance correctly. How should I proceed?

Last update: 24/03/2022

Scope: Iscte non-teaching staff

See here how to check if your Iscte card is active?

I lost or I don’t know my username or password

Last updated: 24/03/2022

Scope: Applicant for a course at Iscte.

The applicant is not a member of the Iscte community, i.e. not an Iscte student or employee.

The applicant should contact the secretariat of the school of the course to which they have applied to request the re-sending of the credentials.

View email address here.

I am unable to submit a course application

Last updated: 24/03/2022

Scope: Applicant for a course at Iscte.

The applicant is not a member of the Iscte community, i.e. not an Iscte student or employee.

I get the message “At the moment the submission of the application is not possible due to technical reasons. You already have all the data filled in, please try again later.“

The applicant should contact the school secretariat of the course he/she has applied for.

View email address here.

An error message appears on the application portal

Last updated: 24/03/2022

Scope: Applicant for a course at Iscte

The applicant is not a member of the Iscte community, i.e. not an Iscte student or employee.

Usually this situation occurs because the session has expired. You should log back into the Fénix platform to continue filling out the application. If the problem persists, send an email indicating:

Your username (e.g. xxnes@iscte-iul.pt).
The course you are applying for.
All the steps you have done until the error occurred.

View email address here.

I cannot attach documents in the application portal

Last updated: 24/03/2022

Scope: Applicant for a course at Iscte

The applicant is not a member of the Iscte community, i.e. not an Iscte student or employee.

Use/reinstall Google Chrome and/or Firefox and try again. If the problem persists, send an email stating:

Your username.
The course you are applying for.
All the steps you’ve done until the error occurred.
Your operating system.
The browser and its version.

View email address here.

I can´t pay by credit card

Last updated: 24/03/2022

Scope: Applying for a course at Iscte

The applicant is not a member of the Iscte community, i.e. not an Iscte student or worker.

Usually this situation occurs because the session has expired. You should log back into the Fénix platform to continue filling out the application. If the problem persists, send an email stating:

Your username (e.g. xxnes@iscte-iul.pt).
The course you are applying for.
All the steps you have taken until the error occurred.

See the email address here.

How can I recover the password?

Atualizado/Updated: 2023-04-24

If you are already a member of the Iscte community (worker or student), perform the following steps:

Access the Fénix platform at https://fenix.iscte-iul.pt/
Go to the tab “Login Page“.
Follow the link “Recover password“.
Fill in the fields:

“Username:” (e.g. xxnes@iscte-iul.pt)
“Date of birth:” (dd/mm/yyyy)
“Repeat the above text:”
Press the “Submit” button.
Access the personal email account defined in the Fénix platform.
Within 30 minutes, log in to the Fénix platform using the credentials received in the personal e-mail account.
Once logged in to the Fénix platform, immediately change your password.