Skip to content Skip to main navigation Skip to footer
Choose language:
Choose language:

Service Catalog

Atualizado/Updated: 2025-01-17

PT

Scope: Iscte community

Action: Iscte’s IT Services Catalog is available on the “SIIC Services Portal”: https://iajuda.iscte-iul.pt/

Additional information: It is a tree structure (category/sub-category/…), the first branches of which are:

    • Applications – Used to request access, configurations or clarification requests regarding the various platforms and applications used at Iscte (Blackboard, Easyvista, Fénix, Document Management, MyIscte, Onedrive, SAP, Sharepoint, Singap, Teams, Unicard, Zoom, among others.
    • Data Center – Used to request services related to Iscte’s Data Center, including access to and configuration of servers, DMZ, sites and backups.
    • Cybersecurity – This is for requesting security audits and clarifying cybersecurity issues.
    • Accounts and Email – Used to request access to and configuration of Iscte accounts, including email and activation of the Iscte card.
    • Equipment – Used to request services relating to Iscte equipment (hardware), including provisioning, installation, support and loan.
    • Training – Used to request training courses.
    • Printing and Scanning – Used to request services related to the printing and scanning system, including equipment provisioning, installation and support in configuring this service on the user’s devices.
    • Maintenance of spaces – Used both to request services related to common spaces (auditoriums, laboratories and classrooms, data room, focus group, large auditorium) and to support the use of FCCN’s federated services such as Zoom, Educast, Videocast, among others.
    • Networks, Internet and Communications – For requesting services related to the cable or wireless network, including VPN and VoIP communication.
    • Software, Licenses and Contracts – Used to request services related to software management, licenses and contracts.