Services

The IT Infrastructures and Communications Services inform you that the room C704 Building 2 Floor 7 (Service Room) will be closed from January 15th, 2025.

Service will preferably be provided via electronic communication channels, to which we have added WhatsApp, for more immediate resolution of service requests, and may give way to remote support using online tools such as Zoom or Teams.  If the need arises, a face-to-face service can be scheduled.

The following channels are available for IT support:

• Online service via WhatsApp on weekdays from 9am to 5pm – using the link, by clicking on the Whatsapp icon located in the bottom-right corner of any page on this website or by directly messaging us at +351 917 308 650;
• Telephone service +351 210 464 010 or extension 291000/1/2 – working days from 9am to 5pm;
• Service portal for registering service requests on Iajuda;
• Support tutorials and general information on this website.

Due to an update of the Okta authentication system, the previously configured profile image no longer appears when accessing the institutional account.
Instead, the default image shown below should appear:

Atualizado/Updated: 2025-01-14

The process for activating Iscte account has recently changed.
To activate your Iscte account, please visit our page: Activate account – Iscte-SIIC (iscte-iul.pt).

Atualizado/Updated: 2023-08-21

Iscte will start adopting multi-factor authentication (MFA), which is a method by which a user confirms their identity through two or more successfully presented proofs. In the case of ISCTE, we consider the username and password to be the first authentication factor. The choice of the second factor will be up to the user, who can choose between:

• OKTA Verify application (Recommended)
• Google Authenticator app or other TOTP-compatible app
• Security Key or Biometric Authenticator

In order to activate the second factor, you must first confirm your identity at https://identity.iscte-iul.pt

Configuration instructions can be found on the SIIC website at https://siic.iscte-iul.pt/en/mfa-2/

The VPN service has been restored at the usual address https://vpn.iscte-iul.pt and access to the service will require MFA configuration.

If you have any questions, you can contact the services via https://iajuda.iscte-iul.pt or by phone at 210 464 010 (or ext. 291000) during the hours of 9:00 a.m. to 6:00 p.m.