Printing error – Windows Hello
For users who have configured PIN or fingerprint authentication – Windows Hello – and were unable to print (error 0x000006ba), follow these steps:
- Open the “Printers and Scanners” menu using, for example, the Windows search box. Select the printer and press the “Remove” or “Remove device” button:
![](https://siic.iscte-iul.pt/wp-content/uploads/2024/07/image.png)
2. Establish a connection to the Iscte print server by running the command \\printers.iul.intra in the Windows search box.
![](https://siic.iscte-iul.pt/wp-content/uploads/2024/07/image-2.png)
(NB: Outside Iscte installations, connect to the VPN before attempting to connect to the Iscte print server.)
3. A Windows Security window will pop up where you need to enter your Iscte credentials. To do this correctly, click on “More choices” (see image below):
![](https://siic.iscte-iul.pt/wp-content/uploads/2024/07/3.png)
And select the “Use a different account” option:
![](https://siic.iscte-iul.pt/wp-content/uploads/2024/07/4.png)
Authenticate to the print server by entering and remembering Iscte credentials (username and password), as follows:
Username: Type “IUL\username” (e.g., IUL\xxnes)
Password: Write the password for the Iscte account
![](https://siic.iscte-iul.pt/wp-content/uploads/2024/07/5.png)
Then press the “OK” button.
4. Install the “Iscte” network printer driver using the right mouse button and choosing the “Connect…” option and wait for the installation to finish.
![](https://siic.iscte-iul.pt/wp-content/uploads/2024/07/6-1.png)
![](https://siic.iscte-iul.pt/wp-content/uploads/2024/07/7-1.png)