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VPN – Virtual Private Network

Acronym for “Virtual Private Network“, i.e., virtual private network. The purpose of the service is to provide safer access to public and private networks for the academic community of Iscte. Through this service a tunnel is created that protects data traffic from prying eyes, even when you do not navigate a secure network. That is, the VPN guarantees:

  1. Secure and private access to public networks, in particular public Wi-Fi access points), providing secure gateways to access to trusted networks.
  2. Access to private networks: the user can access resources in the internal network of Iscte, in particular, consult the bibliographic databases of scientific articles contracted by Iscte or access their post (applies only to Iscte workers), from any off-campus location.

Iscte VPN is provided by Palo Alto Networks. To get/configure GlobalProtect for PC or Mac, perform the following steps:

Installation in
Windows

To install the VPN in windows environment, perform the following steps:

  1. Access the https://vpn.iscte-iul.pt address through a browser (Chrome, Firefox, Edge).
  2. In the authentication window, enter the Iscte account credentials in the format below and click “LOG IN“.

    Name: User name without the @iscte-iul.pt suffix (e.g ., xxnes).
    Password: The password for the Iscte account.
  3. Follow the connection for the version of Windows installed on your computer (32 or 64 bit): “Download Windows 32-bit Global Protect Agent” or “Download Windows 64-bit Global Protect Agent“.
  4. Choose the “Save File” option. In this example, you chose the 64-bit version.
  5. Go to the “Downloads” folder.

    Method 1: Via browser option (Ctrl + J).
    Method 2: Via Windows Explorer (Win + E).
  6. Open the downloaded file above (“GlobalProtect.msi” or “GlobalProtect64.msi“).

    Method 1: Double-click on the file name.
    Method 2: Right click on the file name and choose the “Install” option.
  7. In the “Welcome to the Global Protect Setup Wizard” window, click “Next“.
  8. In the “Select Installation Folder” window, click “Next“.
  9. In the “Confirm Installation” window, click “Next“.
  10. In the “Installation Complete” window, click “Close” to exit the installer.

    Note: The “GlobalProtect” client automatically starts after installation.
  11. In the “Welcome to Global Protect” window, in the “Please enter your portal address” field, type “vpn.iscte-iul.pt” and click “Connect“., to establish the connection.
  12. In the “Sign In” window, enter the Iscte account credentials in the format below and click “LOG IN“.

    Username: username without the suffix @iscte-iul.pt (e.g. xxnes).
    Password: The password for the Iscte account.
  13. In the “Welcome to Global Protect” window that indicates that the connection has been established, you can select the “Do not show this again” option.
  14. To confirm that the VPN connection has been established, click on the “GlobalProtect” icon on the taskbar, whose status should indicate “Connected“.

    Note: If the “GlobalProtect” icon is not visible, look under “hidden icons” (^).

Click to view images


  1. Access the https://vpn.iscte-iul.pt address through a browser (Chrome, Firefox, Edge).



  2. In the authentication window, enter the Iscte account credentials in the format below and click “LOG IN“.


    Name: User name without the @iscte-iul.pt suffix (e.g ., xxnes).
    Password: The password for the Iscte account.

  3. Follow the connection for the version of Windows installed on your computer (32 or 64 bit): “Download Windows 32-bit Global Protect Agent” or “Download Windows 64-bit Global Protect Agent“.



  4. Choose the “Save File” option. In this example, you chose the 64-bit version.



  5. Go to the “Downloads” folder.


    Method 1: Via browser option (Ctrl + J).


    Method 2: Via Windows Explorer (Win + E).

  6. Open the downloaded file above (“GlobalProtect.msi” or “GlobalProtect64.msi“).


    Method 1: Double-click on the file name.


    Method 2: Right click on the file name and choose the “Install” option.

  7. In the “Welcome to the Global Protect Setup Wizard” window, click “Next“.



  8. In the “Select Installation Folder” window, click “Next“.



  9. In the “Confirm Installation” window, click “Next“.



  10. In the “Installation Complete” window, click “Close” to exit the installer.



    Note: The “GlobalProtect” client automatically starts after installation.

  11. In the “Welcome to Global Protect” window, in the “Please enter your portal address” field, type “vpn.iscte-iul.pt” and click “Connect“., to establish the connection.



  12. In the “Sign In” window, enter the Iscte account credentials in the format below and click “LOG IN“.


    Username: username without the suffix @iscte-iul.pt (e.g. xxnes).
    Password: The password for the Iscte account.

  13. In the “Welcome to Global Protect” window that indicates that the connection has been established, you can select the “Do not show this again” option.



  14. To confirm that the VPN connection has been established, click on the “GlobalProtect” icon on the taskbar, whose status should indicate “Connected“.


    Note: If the “GlobalProtect” icon is not visible, look under “hidden icons” (^).

Installation on
Mac OSX

To install the VPN in the Mac OSX environment, perform the following steps:

  1. Choose a browser (Safari, Opera, Chrome, Firefox) and access the https://vpn.iscte-iul.pt.
  2. In the authentication window, enter the Iscte account credentials in the format below and click “LOG IN“.

    Name: User name without the @iscte-iul.pt suffix (e.g ., xxnes).
    Password: The password for the Iscte account.
  3. Follow the link “Download MAC 32/64 bit Global Protect Agent“.
  4. Download the “GlobalProtect.pkg” file.
  5. Open the downloaded file above: “GlobalProtect.pkg“.
  6. If the message “System Extension Blocked” appears, click “Open Security Preferences“.
  7. In the “Security & Privacy” window, under “General“, click on “Allow” to unlock Palo Alto Networks. Then under “OK“.
  8. In the “Welcome to the GlobalProtect Installer” (Introduction) window, click “Continue“.
  9. In the “Select a Destination” (Destination Select) window, click “Continue“.
  10. In the “Custom Install on… ” (Installation Type), click “Continue“.
  11. In the window “Standard Install on … “, (Installation Type), click “Install“.
  12. In the “Installer is trying to install new software” window, enter mac user credentials with administration privileges and click “Install Software“.

    Note: The actual installation of the “GlobalProtect” client for MAC OSX begins.
  13. In the “The installation was completed successfuly” (Summary) window, click “Close” to exit the installer.

    Note: If after clicking “Install” (in step 11), the “Installer is trying to install new software” window did not appear, i.e. if you did not set the “GlobalProtect” client as a trusted program, you need to perform a few additional steps:
  14. Access “System Preferences“, choose “Security & Privacy“.
  15. Select “General” and click on the “padlock” located in the lower left corner of the window.
  16. Enter mac user credentials with administration privileges.
  17. Clicking “Allow“, located next to the message “System software from developer “Palo Alto Networks” was blocked from loading.

    Note: The “GlobalProtect” client automatically starts after installation.
  18. In the “Welcome to Global Protect” window, in the “Please enter your portal address” field, type “vpn.iscte-iul.pt” and click “Connect“., to establish the connection.
  19. In the “Sign In” window, enter the Iscte account credentials in the format below and click “LOG IN“.

    Username: Username without the @iscte-iul.pt suffix (e.g. xxnes).
    Password: The password for the Iscte account.
  20. In the “Welcome to Global Protect” window that indicates that the connection has been established, you can select the “Do not show this again” option.
  21. To confirm that the VPN connection has been established, click on the “GlobalProtect” icon on the taskbar, whose status should indicate “Connected“.

Click to view images
  1. Choose a browser (Safari, Opera, Chrome, Firefox) and access the https://vpn.iscte-iul.pt.


    Browser used in this example: Safari.



  2. In the authentication window, enter the Iscte account credentials in the format below and click “LOG IN“.


    Name: User name without the @iscte-iul.pt suffix (e.g ., xxnes).
    Password: The password for the Iscte account.

  3. Follow the link “Download MAC 32/64 bit Global Protect Agent“.



  4. Download the “GlobalProtect.pkg” file.

  5. Open the downloaded file above: “GlobalProtect.pkg“.



  6. If the message “System Extension Blocked” appears, click “Open Security Preferences“.




  7. In the “Security & Privacy” window, under “General“, click on “Allow” to unlock Palo Alto Networks. Then under “OK“.



  8. In the “Welcome to the GlobalProtect Installer” (Introduction) window, click “Continue“.



  9. In the “Select a Destination” (Destination Select) window, click “Continue“.



  10. In the “Custom Install on… ” (Installation Type), select the “GlobalProtect” package and click “Continue“.



  11. In the window “Standard Install on … “, (Installation Type), click “Install“.



  12. In the “Installer is trying to install new software” window, enter mac user credentials with administration privileges and click “Install Software“.



    Note: The actual installation of the “GlobalProtect” client for MAC OSX begins.

  13. In the “The installation was completed successfuly” (Summary) window, click “Close” to exit the installer.



    Note: If after clicking “Install” (in step 11), the “Installer is trying to install new software” window did not appear, i.e. if you did not set the “GlobalProtect” client as a trusted program, you need to perform a few additional steps:

  14. Access “System Preferences“, choose “Security & Privacy“.



  15. Select “General” and click on the “padlock” located in the lower left corner of the window.



  16. Enter mac user credentials with administration privileges.



  17. Clicking “Allow“, located next to the message “System software from developer “Palo Alto Networks” was blocked from loading.



    Note: The “GlobalProtect” client automatically starts after installation.

  18. In the “Welcome to Global Protect” window, in the “Please enter your portal address” field, type “vpn.iscte-iul.pt” and click “Connect“., to establish the connection.



  19. In the “Sign In” window, enter the Iscte account credentials in the format below and click “LOG IN“.


    Username: Username without the @iscte-iul.pt suffix (e.g. xxnes).
    Password: The password for the Iscte account.

  20. In the “Welcome to Global Protect” window that indicates that the connection has been established, you can select the “Do not show this again” option.



  21. To confirm that the VPN connection has been established, click on the “GlobalProtect” icon in the upper-right corner of the screen, whose status should indicate “Connected“.

Linux installation


UBUNTU/DEBIAN

To install the VPN in linux environment (UBUNTU/DEBIAN), perform the following steps:

On console/terminal

  1. Access the console or terminal command line and run the following

    commands:sudo apt-get install vpnc-scripts network-manager-vpnc-gnome network-manager-vpnc vpncsudo

    vpnc-connectNote
    : The remaining data will be requested interactively. See immediately below how to automate the process of connecting vpnc via console.

  2. Access the console command line and create a file with iscte connection data, running:

    sudo cat > /etc/vpnc/username-of-the-iscte.conf account << EOFIPSec
    gateway vpn.iscte-iul.pt
    IPSec ID
    mobileIPSec secret PreSharedKeydoIPSECIKE
    Authmode pskXauth
    username username-of-user-of-the-account-of-IscteXauth
    password-of-account-iscteEOF

  3. Run the command to connect the vpnc:

    sudo vpnc-name-of-user-of-the-account-iscteousudo



    vpnc-connect /etc/vpnc/username-user-of-the-iscte-account.conf

In the GUI environment

  1. Right-click on the network-manager icon and choose the “Edit Connections” option.
  2. Click the “+” button located in the lower left corner of the window.
  3. In the “Select a connection type” window, choose “Cisco VPN (vpnc)” and click “Create… “.
  4. Fill in the data regarding the VPN connection to Iscte and click “Save“.

    Gateway: vpn.iscte-iul.pt
    User: iscte username (e.g. xxnes)
    User password: Iscte account passwordGroup
    name: mobileGroup
    password: M0b3#7iL@2k20!
  5. Close the “Network Connections” window using the cross (x) in the upper right corner.
  6. Click on the “Network-Manager” icon and mark the checkbox for “ISCTE VPN“.

Click to view images

On console/terminal

  1. Access the console or terminal command line and run the commands:

    sudo apt-get install vpnc-scripts network-manager-vpnc-gnome network-manager-vpnc

    vpncsudo vpnc-connectNote
    : The remaining data will be requested interactively. See immediately below how to automate the process of connecting vpnc via console.

  2. Access the console command line and create a file with iscte connection data, running:

    sudo cat > /etc/vpnc/username-of-the-account-iscte.conf << EOFIPSec
    gateway vpn.iscte-iul.pt
    IPSec ID
    mobileIPSec secret PreSharedKeydoIPSECIKE
    Authmode
    pskXauth username username-of-the-account-of-iscteXauth
    password-password-do-account-iscteEOF

  3. Run the command to connect the vpnc:

    sudo vpnc-name-of-user-of-the-account-iscteousudo



    vpnc-connect /etc/vpnc/username-user-of-the-iscte-account.conf

In the GUI environment

  1. Right-click on the network-manager icon and choose the “Edit Connections” option.



  2. Click the “+” button located in the lower left corner of the window.



  3. In the “VPN’s” window, choose “Cisco VPN (vpnc)“.



  4. In the “Select a link type” window and click “Create… “.



  5. Fill in the data regarding the VPN connection to Iscte and click “Save“.


    Gateway: vpn.iscte iul.pt
    User: iscte username (e.g. xxnes)
    User password: iscte account passwordGroup
    name: mobileGroup
    password: ******

  6. Close the “Network Connections” window using the cross (x) in the upper right corner.




  7. Click on the “Network-Manager” icon and mark the checkbox for “ISCTE VPN“.

Installation on tablets and smartphones

July 1, 2020 – Service in the testing phase. Making it available soon.

Turn on/Off vpn

To connect| disconnect the VPN in Windows environment| OSX Mac| Follow their link below.

Windows Environment

  1. To connect the VPN, access the “GlobalProtect” client and click “Enable” to establish the connection. The icon is located on the taskbar. If not visible, look under “hidden icons” (^).
  2. To disconnect the VPN, access the “GlobalProtect” client. The icon is located on the taskbar. If not visible, look under “hidden icons” (^). Then click on the upper-right corner of the window to access the “Menu” of the “GlobalProtect” client and choose the “Disable” option.

Click to view images

  1. To connect the VPN, access the “GlobalProtect” client and click “Enable” to establish the connection.


    The icon is located on the taskbar. If not visible, look under “hidden icons” (^).



  2. To disconnect the VPN, access the “GlobalProtect” client.


    The icon is located on the taskbar. If not visible, look under “hidden icons” (^). Then click on the upper-right corner of the window to access the “Menu” of the “GlobalProtect” client and choose the “Disable” option.





In Mac OSX environment

  1. To connect the VPN, access the “GlobalProtect” client and click “Enable” to establish the connection. The icon is located at the top edge of the screen.
  2. To disconnect the VPN, access the “GlobalProtect” client and click “Disconnect” to end the connection. If this button is not available, click the “Gear” symbol located in the top corner of the “GlobalProtect” window and choose the “Disable” option.
Click to view images

  1. To connect the VPN, access the “GlobalProtect” client and click “Enable” to establish the connection.


    The icon is located at the top edge of the screen.



  2. To disconnect the VPN, access the “GlobalProtect” client and click “Disconnect” to end the connection.


    If this button is not available, click the “Gear” symbol located in the top corner of the “GlobalProtect” window and choose the “Disable” option.

In Linux environment (UBUNTU/DEBIAN)

  1. To connect the VPN, on the console command line, run the command:

    sudo vpnc-connectNote
    : the remaining data will be requested interactively. See immediately below how to automate the process of connecting vpnc via console.

  2. To connect the VPN, on the console command line, using a configuration file, run one of the commands:

    sudo vpnc-name-of-the-account-of-iscteousudo



    vpnc-connect /etc/vpnc/user-name-of-the-iscte-account.conf

  3. To connect the VPN, in gui environment, click on the “Network-Manager” icon and mark the checkbox for “ISCTE VPN“.
  4. To turn off the VPN, click the “Network-Manager” icon and uncheck the checkbox for “ISCTE VPN“.

Click to view images

  1. To connect the VPN, on the console command line, run the

    command:sudo vpnc-connectNote
    : The remaining data will be requested interactively. See immediately below how to automate the process of connecting vpnc via console.

  2. To connect the VPN, on the console command line, using a configuration file, run one of the commands:

    sudo vpnc-name-of-the-account-of-iscteousudo



    vpnc-connect /etc/vpnc/user-name-of-the-iscte-account.conf

  3. To connect the VPN, in gui environment, click on the “Network-Manager” icon and mark the checkbox for “ISCTE VPN“.



  4. To disconnect the VPN, on the console command line, run the command:

    sudo vpnc-disconnect

  5. To disconnect the VPN, in gui environment, click the “Network-Manager” icon and uncheck the checkbox for “ISCTE VPN“.