FAQ – Page 2 – Iscte-SIIC

How do I install a VPN on a Mac with an old version of macOS?

If your MacOS operating system is older than Bing Sur 11.7.10, you must use the following file to install the VPN: GlobalProtect(old).pkg
In this case, do not update the VPN or it will stop working.

How do I log in to the Colibri service?

Atualizado/Updated: 2025-01-17

PT

Scope: Iscte community

The Colibri service uses the RCTSaai federated authentication service, and can be accessed via the Colibri website, in an internet browser, or via the Zoom application, using the SSO (Single Sign-On) authentication option.

How do I log in to the Zoom application?

Atualizado/Updated: 2025-01-17

PT

Scope: Iscte´s Employees

Action: To log in to the Zoom application, proceed as follows:

1. Open the Zoom application.
2. Choose the “Sign in” option.
3. Choose the “SSO” option.
4. In the “Domain” field, type “videoconf-colibri” (on linux you should also add .zoom.us).
5. Click on “Continue”.
6. You will be redirected to the institution selection page where you must select “Iscte” and log in with your Iscte account credentials (e.g. xxnes@iscte-iul.pt and the corresponding password).

How do I recover my Fenix+ password?

For fenix010101 or C010101 users

1. Access Fénix+ at https://fenix-mais.iscte-iul.pt
2. Click on “I can’t login”.
3. Start the password recovery process:
  
  – Enter username format CXXXXX or fenixXXXXX
  – Your personal e-mail address (which is registered on fenix+)
4. Click on Submit. You will receive an email to your personal email address with a recovery link.

How do I schedule a meeting on the Colibri website?

Atualizado/Updated: 2025-01-14

PT

Scope: Iscte Community

Action:

Sign in to the Colibri (https://videoconf-colibri.zoom.us) using your RCTSaai federation credentials (xxnes@iscte-iul.pt).
Click “Meetings” and click “Schedule a Meeting“.
Select the meeting options. Note that some of these options might not be available if they were disabled and locked to the off position at the account or group level.
Click “Save” to finish.

- Find out more details here.

Additional information:

- Zoom offers multiple methods to schedule a meeting.
- A host has control over the options for their scheduled meetings, except for settings that an administrator has locked for all users in the account or for all members of a specific group.
- Schedule from the Zoom desktop client or mobile app.
- Schedule from the Zoom web portal.
- Schedule for someone else.

How do I schedule a meeting using Zoom App?

Atualizado/Updated: 2025-01-14

PT

Scope: Iscte Community

Action:

Log in to the Zoom Desktop Client, using your RCTSaai federation credentials (xxnes@iscte-iul.pt).Check out how to do this here.
Click on the “Schedule” icon.
Choose the meeting settings. Note that some of these options may not be available if they have been disabled at the account or group level.
Click on “Save” to finish.

- Find out more details here

How long is my recording available in the cloud?

Atualizado/Updated: 2025-01-29

PT

Scope: Iscte Community

Through the Colibri service it is possible to record Zoom meetings in the Cloud.
These recordings are available for consultation and download for up to 30 days after the recording date.
The recordings can be consulted and managed on the Zoom recordings page.
To avoid losing your recording, transfer it to Educast.

How to access the Moodle App on mobile devices?

Atualizado/Updated: 2025-01-15

PT

Scope: Iscte´s Teachers and Students.

Action: In the Moodle application, enter https://moodle24.iscte-iul.pt/ and then select the option Connect to your site https://moodle24.iscte-iul.pt/ and log in.

How to insert a mathematical formula in LaTeX?

Atualizado/Updated: 2025-01-29

PT

Scope: Iscte’s Teachers and Students

Action: In order to embed a mathematical formula in LaTeX, it must start with $$ and end with $$ (e.g. $$ x^2 $$).

Tip: unlike Moodle 22/23, it is no longer necessary to enter the text in the text editor box in HTML mode.

How to install VPN on a device with an ARM CPU?

If you are going to install the GlobalProtect VPN on a device with an ARM processor (e.g. Snapdragon), you will need to use the version compatible with this system.
To do this, download and install the following file: GlobalProtectARM64-6.3.2.1-525.msi

How to rack the execution of a service request?

Atualizado/Updated: 2025-01-17

PT

Scope: Iscte community.

Action:

Access the SIIC Services Portal.
Click on “My Tickets”.
Choose “Service Request”.

Apply one of the 5 filters provided by iAjuda to make it easier to identify the ticket: “In Resolution”, “Closed”, “Pending”, “Registered” and “Solved”.
For each “Service request” you can perform 3 types of actions: “Details”, “Update” and “Attachments”.

How to schedule a Webinar?

Atualizado/Updated: 2025-01-09

PT

Scope: Iscte Community

Action: The Colibri service provides the possibility of requesting Webinars. This service is available through a request for institutions that are members of RCTS (Rede Ciência Tecnologia e Sociedade).

Additional information:

- The Webinar service component is dedicated to online events aimed at large audiences, so it should only be requested for events that require a minimum of 300 participants.
- Current licensing allows for a maximum capacity of 1000 participants in each webinar.
- Requests for the webinar service must be made two working days (48 hours) in advance.
- Requests are subject to analysis and approval by FCCN support team and reservations may be conditioned by the type of event, licensing availability and/or previously scheduled reservations.

I am a student and I can’t get a PRO account

Atualizado/Updated: 2025-01-17

PT

Scope: Iscte’s students

Students can only take advantage of BASIC licensing, given the high number of daily uses of the service.

They can meet with up to 100 participants for 40 minutes. At the end of that session, they must log out and log back in using the same link/ID.

I can log in to Moodle, but I can’t see the courses. Why?

Atualizado/Updated: 2025-01-29

PT

Make sure that you are correctly enrolled in courses on Fénix+.

After being enrolled in Fénix+, you must wait up to 48 hours for the courses to become available in Moodle.

Note: Course enrollment only takes place at the beginning of the semester on the Moodle e-learning platform. Therefore, the 1st semester courses will not be visible to students who access Moodle before September 2024 and the 2nd semester courses will not be visible until December 19th, 2024 (although they are already on Fénix+).

I can’t add alternative Hosts (Co-hosts)

Atualizado/Updated: 2025-01-29

PT

Scope: Iscte Community

In the Colibri service it is only possible to add alternative hosts (Co-hosts) other Colibri users belonging to the RCTSaai network, who have been assigned a PRO account at the time of the invitation.

To ensure success at the time of the invitation, you should ask the user to log in to the Colibri service so that they can become a PRO user at that time.

During a meeting, the host can set any participant as an alternative host (Co-host).

I can’t upload files to UC in Moodle. What can I do?

Atualizado/Updated: 2025-01-29

PT

Scope: Teachers

Action: Make sure you have activated the edit mode in the top right corner:

On the course page in Moodle, files should be added by creating an activity or resource in the “Course” section of the horizontal menu:

In the activity or resource created, drag or drop the file(s) into the “Select files” field or click on the downward arrow icon and select the file(s).

I have two classes in a row in the same classroom. How many times should I swipe my card in the RFID attendance reader?

PT

Scope: Iscte student.

Action:

There must be a register for each lesson, even if the lessons are from the same UC.
The entry must be made within the following time interval: 10 minutes before the start of the lesson until 10 minutes before the end of the lesson.

In other words:

- In a lesson that takes place from 8:00 to 9:30 a.m., registration must be carried out between 7:50 and 9:19 a.m.
- In a lesson taking place from 9:30 to 11:00, registration must be carried out between 9:20 and 10:49.

Additional information: the RFID student attendance reader is inside the classroom.

I set up a Zoom activity and it appears as an assessment activity on the Grades. Is that supposed to happen?

Atualizado/Updated: 2025-01-29

PT

In order for this not to happen, in the zoom activity settings, option Grade, in Type choose None.

I’m an external teacher. How do I get the Iscte card to use when opening classroom doors?

PT

Scope: Iscte external teachers

Action: Go to the SIIC Service Desk to request a service card (not personalized).

Incident Catalog

Atualizado/Updated: 2025-01-17

PT

Scope: Iscte community

Action: Iscte’s IT Incident Catalog is available on the “SIIC Services Portal”: https://iajuda.iscte-iul.pt/

Additional information: An incident refers to a disturbance or degradation in the performance of a service, equipment, application or system.

The Incident Catalog is a tree structure (category/sub-category/…), the first branches of which are:”

- Applications – Used to record incidents related to applications or software, including faults, errors, unavailability or performance degradation.
- Data Center – Used to record incidents related to services provided by Iscte’s Data Center, including failures, errors, unavailability or performance degradation in both equipment and services.
- Cybersecurity – Used to record security incidents (malicious code, abusive content, fraud, intrusion attempts, breach of privacy, among other threats).
- Email Accounts – Used to record faults, errors, unavailability or performance degradation in the email account.
- Equipment – Used to record equipment failures, errors, unavailability or performance degradation, breakdown or theft.
- Printing and Scanning – Used to record faults, errors, performance degradation, breakdowns or other difficulties in accessing the printing and scanning service.
- Networks, Internet and Communications – Used to record faults, errors, unavailability, performance degradation, malfunctions or any other difficulties in accessing wired or wireless networks (Wi-Fi), including VPN and VoIP communications.